1 reviews | Active since May 2016
<p>HI. PLEASE ASSIST. I HAVE 3 CONTRACTS ON MY NAME. MINE AND MY 2 DAUGTERS CONTRACTS. THE FIRST WEEKEND OF JANUARY I UPGRATED MY ELDEST DAUGTERS CONTRACT IN BLOEMFONTEIN AT LOCH LOGAN VODACON FOR U STORE. WE UPGRADED TO THE SONY EXPERIA M4 AQUA ON THE FLEXI 150. THE CONTRACT WOULD COST R279.00 A MONTH. THEY ARE BILLING ME FOR A FLEXI 11O SINCE THEN. MY YOUNGEST DAUGTER LIFES IN KIMBERLEY BY ME AND WE UPGRADED AT VODASHOP NORTH CAPE MALL TO THE SAME PHONE BUT TO THE FLEXI 110. THE CONTRACT WOULD COST ME R249.00 PER MONTH. ON THAT NUMBER THEY ARE BILLING ME FOR A FLEXI 150. MY 2 DAUGTERS ARE BOTH WORKING AND THEY ARE GOING TO TAKE OVER THERE CONTRACTS BUT MY YOUNGEST ARE GOING TO PAY FOR A FLEXI 150 BUT SHE IS ON THE FLEXI 110 ACCOUNT. I HAVE CALLED NUMEROUS TIMES THE ACCOUNT DEPARTMENT BUT AFTER 45 MIN ON MY CELLPHONE THEY DROPED THE LINE. I HAVE SENT THEM EMAILS EXPLAINING MY PROBLEM BUT EVERY TIME THEY SAID THAT THE PROBLEM LIES BY THE STORE. THE STORES SAID THAT THEY ARE NOT TO BLAME IT IS HEAD OFFICE WHO IS TO BLAME. EVERBODY IS POINTING FINGERS AND MY PROBLEM IS NOT BEING SOLVED. HEAD OFFICE HAS LOGED QUERIES BUT THE PROBLEM IS NOT BEING SOLVED. WE ARE IN MEI AND IT IS UNECCEPTABLE THAT MY ACCOUNT IS NOT FIX YET. PLEASE HELP.</p>
Best regards,
Best regards,
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