1 reviews | Active since Sept 2012
Wrong contract upgrade
On the 28th of February 2018 I upgraded my contract on the ********** 712 to a special sim data only going @R379 for 60GB as Vodacom booklet says and fr the 1st till 2day I only got 30GB only and that is not what I wanted so where is the other 30GB . When I call the call centre they telling me the contract Is for 30GB only and am going to pay R367 exl. What the heck where did that deal come from I dont know but am sure as hell not going to pay for that.ID number ********** 467081.I will pay for 60GB R379.00 cause that is what am expecting and someone better fix this ASAP. Vodacom shop ****arney mall Johannesburg.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Nobuhle Felicity,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to ***712.
Regards
Randall
Best regards,
Good Day Nobuhle Felicity,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to ***712.
Regards
Randall
Best regards,
