NFS(
Nobuhle Felicity Sithole (Dhludhlu)

1 reviews | Active since Sept 2012

05 Mar 2018, 19:52

Wrong contract upgrade

On the 28th of February 2018 I upgraded my contract on the ********** 712 to a special sim data only going @R379 for 60GB as Vodacom booklet says and fr the 1st till 2day I only got 30GB only and that is not what I wanted so where is the other 30GB . When I call the call centre they telling me the contract Is for 30GB only and am going to pay R367 exl. What the heck where did that deal come from I dont know but am sure as hell not going to pay for that.ID number ********** 467081.I will pay for 60GB R379.00 cause that is what am expecting and someone better fix this ASAP. Vodacom shop ****arney mall Johannesburg.

0
Replies (2)
Vodacom
Vodacom's reply06 Mar 2018, 06:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply07 Apr 2018, 12:14
Official

Good Day Nobuhle Felicity,

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to ***712.

Regards
Randall

Best regards,