1 reviews | Active since Oct 2016
Wrong contract registered - Not sorted out in 6 months
<p>I took out a contract in May and was supposed to pay R480 pm. When the debit order first went down, it was for R630. The Vodashop registered the wrong contract, the next month’s deals. I tried to sort it out with the Vodashop, but there have been three managers since May. They converted my sim to prepaid but never registered the correct contract. All the time, the debit order still going off and on the 1st of October a debit order of R750 went through, and no one can tell me what for. The phone is still on prepaid. The new manager told me to try and fix it through the 082111 customer care line. I've been sent from department to department, eventually being told that the shop needs to sort it out. </p> <p>So I am paying for a phone I don't have (iPhone 6 64GB instead of iPhone 6 16GB) and a contract I don't have, and an amount no one can explain. </p> <p>Can someone please tell me who can sort this out???</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
