Wrong Contract Loaded onto account - now my problem to try and sort out

<p>Saturday after my client I popped into Vodacom 4U shop in Menlyn to upgrade my contract to a Top Up smart S plan. The consultant was very helpful and assisted me with everything I needed. Today, when I try to upload data, I realised that my contract has been upgraded to a normal Smart S Package. The problem is that the contract I have even states that it is a Smart S Top Up. So this was clearly a mistake at Vodacom Head Office. But now it becomes my problem as I have to drive all the way back to the specific store I got it from to sort it out. 1. I work full time MOn- Sun. 2. I dont live anywhere near Menlyn. so Vodacom's *********** CC staff is causing me A LOT of inconvenience because why must I take time off work, loose money, pay petrol to go all the way back to Menlyn to sort this out when clearly it is not a mistake on my or the shop's side. I honeslty expect Vodacom to sort this on their side without me having to lift a finger. it is very frustrating to phone a CC line, wait forever to be able to speak to someone, get transfered, tell them your whole story and then they just say "you have to go back to the store" THIS IS CRAZY! And any person will lose it!! I am very unhappy with the service I am receiving (to say the least), especially being a client of them for so long! It is sooo frustrating, because this IS NOT MY PROBLEM!!! But now I have to cough up extra money to sort out their incompetence! UNFAIR! I honestly feel like Vodacom should rather kick their CCline because I feel it is more a fact of being lazy, and not wanting to help or just do their job, than it is of any help!</p>