<p>Since January 2016 my mother try to change her selphone contract from my late fathers name to her's. With the transfer of contracts from the bankrup Autopage to Vodacom, they capture my mothers contract as S Smith ,ID ********** 161086 instead of JM Smith ID nr ********** 018083. It was a capture fault on Autopage/Vadacom side. After several visits at Vodacom, and prommisses from them to contact her, they don't do anything about it, because they don't know how to do it. They did not had a System Administrator or controler. The contract,/account nr, address and celphone number are correct but not the name and ID nr. They just pull up the showelders but it is where it stay. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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