1 reviews | Active since Jul 2017

03 Aug 2017, 02:16

Wrong contract cancelled by Vodacom!

<p>Good day<br />Last week i contacted you regarding my latest contract for the R199 3G and router o be cancelled on my cellphone no ********** 715..<br />Know they've cancelled my tablet contract no ********** 865???. I cant even use it now to sms! I 've never even mentioned or talked about my tablet... dont no why Vodacom cancelled it???!!! also my 1000 talking points on my cellphone ********** 615 are on zero balance suddenly???<br />Can you please help me? Tried to contact Vodacom about this but i'm keep disconnected when i start talking or when i must hold on...<br />Thank you<br />Kind regards<br />mrs JM Lu****<br />NB* Please contact me on my cell ********** 615 if needed... for i dont carry my tablet with me)</p>

0
Replies (3)
Vodacom
Vodacom's reply03 Aug 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

's update03 Aug 2017, 13:11
Reviewer Update

Thank you will appreciate

's update04 Aug 2017, 12:26
Reviewer Update

Good day

Nobody from Vodacom contacted me as yet... mrs Lu****