1 reviews | Active since Mar 2009
Wrong contract cancelled
<p>On 04 November 2016 I camcelled my one contact that expired. On 14 December 2016 I received a bill for R3150 for early cancellation fees. I realised that the wrong contract was cancelled and contacted the service centre immediately. The errror was apparently fixed and was told I would be credited within 5 days but to date I did not receive the credit,</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Still not contacted by any consultant???
Still not contacted by any consultant???
So , I attempted the call centre from my side again. Since I did not get any call back as promised. After being put through 4 times (telling the entire sad story every time). I was cut off. Dont know where to turn to now!!!!!!!
So , I attempted the call centre from my side again. Since I did not get any call back as promised. After being put through 4 times (telling the entire sad story every time). I was cut off. Dont know where to turn to now!!!!!!!