WH
Wilma H
1 reviews | Active since Apr 2016
27 Jul 2016, 12:17
Wrong Contract Cancelled
<p>I had 2 contracts with Vodacom. I phoned Vodacom and asked that they cancell my contract with the number 082 415 .... and switch it to Pay as you go as I dont need two contracts. Instead they cancelled the wrong contract and cancell my number 082 684 ..... </p> <p>I have phoned Vodacom a couple of times and ask to rectify this. I was promised on a few occasions that this will be rectify. Up to date this is not being resolved dispute all my phone calls. </p> <p>Could you Please cancell my contract 082 415 ....</p> <p>And Keep my Contract 082 684 ....</p>
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Vodacom's replyOfficial
27 Jul 2016, 13:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2016, 13:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,