Wrong contract

On the 25/11/2024 I called vodacom with the intention to cancel my contract as I was due for the upgrade. The lady u was speaking to asked the reason for cancelation and they I adviced her that I got new deal else where,

But she asked me about the deal and I told her that I would pay R300 a month on uncapped data with 20mp speed.

And she told me that she will offer me 300g day and 300 night with Sim deal, and I asked her about router and she sad I can also get router if I want for the the same price (R299)

And I agreed, and she promised to send quotation of this deal once she drop the call. But after the call I did not receive email from her. On the 27th I receive router and I called call center to get my qoation sent, and I was told that the upgrade done was 100gb and amount I'll pay is R350 which we did not agreed on. And I asked them collect the device and cancel contract. The following day I called to found out if it has been done consultant adviced that they cannot see and they don't have referances of the calls. After calling so many times my number was blocked by call center as I was calling daily to do cancelation request (number blocked-***). I sent emails to cancel but no feedback I used to I chat box but could not get help I used WhatsApp but could not get help. Today is the 02/12/2024 the device is not collected and contract is still active. Please collect the device and cancel contract. Contract number: *** Contract reff: I*** Name; Skhumbuzo Ngubo Email; *** Cellphone number to contact me on: ***