Wrong Contract

We upgraded my husbands phone a week ago and requested that he goes onto an airtime contract where vodacom load airtime onto the phone every month, and that they preload data everymonth so we don't pay out of data call rates. Friday afternoon, I checked to see what the data usage is so far, etc. And the amount outstanding was nearly R700.00 already which was not supposed to be more than R400.00 max! And there was no airtime value but a minute value. So it was the wrong conract also! Blackberry call 100 and we did not even upgrade with a BB!! Called the call centre and they advised that there is something wrong with my *111# service and that they see a rand value on my contract with no data loaded, I must register on the vodacom site and download the ussd app then everything should be fine! Downloaded it, it still shows a minute value, I loaded 250mg data sunday night just so that we can stop paying out of data rates! The data I loaded doesn't even show! How can you put someone on a different contract than what they requested? And not have a sense of urgency in resolving the problem, in the mean time my bill is just getting higher and higher and higher!!