Wrong contract
<p>I opened a Vodacom data contract - really good deal in my mind - @ R299 pm topup contract for 10GB anytime data. In the middle of the month, I received a notification that I had a bill of R1500, and that I was on a R499 pm OPEN contract with 10GB night owl data. </p> <p> </p> <p>This is NOT what I signed for. I went to the store where I took out the contract - they could not even give me the original contract that I signed for. They promised to get back to me but never did. I have called customer service to launch a query. </p> <p> </p> <p>So for now, I am without internet, with an apparantly huge bill which I cannot pay for, no apoligies from Vodacom and no visible attempt to rectify the problem. </p>
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Vodacom's replyOfficial
26 Jan 2017, 14:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2017, 14:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
11 Feb 2017, 15:14Thanks for the automated reply.
A consultant did contact me per sms, claiming that she emailed me (with no actual email to be found). I called customer service (again), and still nobody could help me with any feedback on my month-old query.
I had to phone the store myself (again, after driving there twice). The manager was unable to help.
Meanwhile I have no internet, even after paying you about R2000 in faulty bills for the last two months.
This is totally unacceptable.
Regards
A really fed-up customer
's update11 Feb 2017, 15:14
Reviewer Update
Thanks for the automated reply.
A consultant did contact me per sms, claiming that she emailed me (with no actual email to be found). I called customer service (again), and still nobody could help me with any feedback on my month-old query.
I had to phone the store myself (again, after driving there twice). The manager was unable to help.
Meanwhile I have no internet, even after paying you about R2000 in faulty bills for the last two months.
This is totally unacceptable.
Regards
A really fed-up customer