pJ
previn J
1 reviews | Active since Jul 2013
08 Mar 2018, 17:15
Wrong choice: Vodacom
Vodacom has provided me with a below than average level of service . If anything there has been no service at all. My complaint from last week has still not been adresed. I was contacted by a consultant from Vodacom by the name of Moddi, to solve the issue at hand. She assured me that she would make sure that an online sales assistant contact me and that I would get the issue resolved. SInce her last call I have received nothing. I had explained my degree of urgency to her yet nothing is being done about it. The store manager from which I had initially tried to take the contract had contacted me on the same day as the Vodacom consultant. He explained that he would aid me once the new deals for this month were out. The deals are out and yet I have received no contact from him. And it seems that he only wishes for me to take another contract that may very well be much more expensive. I am tired, frustrated and stressed from this poor level of service that I am receiving. To add this is my first time taking out a contract for myself with Vodacom or any network provider for that matter and I am highly disappointed with my start
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
09 Mar 2018, 07:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2018, 07:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Mar 2018, 15:27Good day
Thank you for the posting; our records reflect that Arnold made contact with you regarding this matter.
We apologise for the delay and for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply09 Mar 2018, 15:27
Official
Good day
Thank you for the posting; our records reflect that Arnold made contact with you regarding this matter.
We apologise for the delay and for any inconvenience caused.
Regards
Moddy
Best regards,
pJ
previn J's updateReviewer Update
13 Mar 2018, 15:29It seems that after this review no effort has been made from Vodacom in order to contact me. Other than the automated response I have received no word from. It seems as though they do not wish to help me
pJ
previn J's update13 Mar 2018, 15:29
Reviewer Update
It seems that after this review no effort has been made from Vodacom in order to contact me. Other than the automated response I have received no word from. It seems as though they do not wish to help me
pJ
previn J's updateReviewer Update
13 Mar 2018, 15:34There has been no contact from Arnold as mentioned above. The only time I was contacted by him was the day that the consultant had contacted me. No solution has been made. I am tired of this constant dissatisfaction that Vodacom provides
pJ
previn J's update13 Mar 2018, 15:34
Reviewer Update
There has been no contact from Arnold as mentioned above. The only time I was contacted by him was the day that the consultant had contacted me. No solution has been made. I am tired of this constant dissatisfaction that Vodacom provides
pJ
previn J's updateReviewer Update
18 Mar 2018, 09:00Vodacom has merely used automated responses to a dress my issue. They have either forgotten about my issue or have chosen to ignore me. I was guaranteed by Moddi that Vodacom would not make empty promises, but that is exactly what has happened. I have no idea when I will be contacted or whether this issue will ever be resolved . This is just extremely poor service.
pJ
previn J's update18 Mar 2018, 09:00
Reviewer Update
Vodacom has merely used automated responses to a dress my issue. They have either forgotten about my issue or have chosen to ignore me. I was guaranteed by Moddi that Vodacom would not make empty promises, but that is exactly what has happened. I have no idea when I will be contacted or whether this issue will ever be resolved . This is just extremely poor service.