KK
Kobey K
1 reviews | Active since Mar 2021
10 Mar 2021, 18:53
Wrong bundle processed
Today in the morning i bought a data bundle of just for your town which is 1G for Whatsapp and Facebook for R19,to my surprise when i check my balance its state whatsapp ticket of 1G. I called customer care numerous times of which consultant state i bought WhatsApp 1G for R16 and upsize of 10MB of R3. I have check all the menu options of vodacom there is no WhatsApp ticket of that someone is lying here. Vodacom you have let me down big time
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Vodacom's replyOfficial
10 Mar 2021, 19:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Mar 2021, 19:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Mar 2021, 13:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that you have been in contact with the relevent team on the 10-03-2021 and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Mar 2021, 13:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that our records indicate that you have been in contact with the relevent team on the 10-03-2021 and was advised accordingly with regards to your query. Regards Consumer Website Team
Best regards,