Wrong Billing - Still no refund

<p>Below is the story and the email I have send them as they have requested. The first email was send 7th of October (After lots of other calls) and till today no call back no feed back no reply and still no refund. </p> <p>So everytime I phone I have to tell the same story and get refered to a lot of other people and then no answer, just sorry this is not the correct department.</p> <p> </p> <p>Please assist me with the following</p> <p>July a sales person wanted to give me 2GB of data for R119 instead of the R245 that I was paying already. He also wanted to give me a free device that I can use. I made it clear that I do not want any extra contract and he said he this R119 will only replace the R245 and the device is free because off me paying to much for such a long time.</p> <p>So July and August I paid my normal amount of R507 and the R119, but only picked it up in August and reported it. It was investigated and all calls had been listen to. So the Monde team got back to me, apologized and said that they will take back the device (It's still in the box and the sim-cards unopened) Ref. for the Monde Team confirming that the issue is concluded on the 13th of September 64694</p> <p>Patiently I am still waiting for this device to be collected as they promised to arrange.</p> <p>This Month (For September) I was billed a total of R2553.11 (including my normal R507 that I should pay). After spoken to all the consultants possible it seems like I was billed for early cancellation.</p> <p>I should never been billed for the R119 July or August and also not been billed for early cancellation of a contract that Them Monde Team admit and apologized nicely (***) that was not my mistake since I never agreed to a new contract.</p> <p>Please can you assist me in getting this sorted out and refunding me.</p> <p>Thanking you in advance.</p>