wrong billing, softlocking and horrible service

After sending my complaint about wrong billing, softlocking and horrible service from Vodacom on the 17th January 2016 on hellopeter, I received a response on the 18th January 2016 via hellopeter from Vodacom saying that one of their consultants will investigate and get back to me, instead my phone was unlocked and functioning without anyone having called me to address the wrong billing and softlocking of my phone. this happened on the 19th January 2016 and then once again yesterday, thus the 21st January 2016, it has been softlocked again due to the wrong billing. At this moment I can't keep up with Vodacom, they keep saying stuff and not doing them like sending me my reference number via sms of the enquiry I requested them to conduct re my phone, I still have not received the 2 calls either from their consultant and report of their investigation. this bad service and inconsistency is very confusing and also hurting my functioning, like making communication professionally, personally and businesswise, thus my income. at this point I am looking into leaving Vodacom immediately and joining Telkom or any of their competitors. I am also seeking compensation for my inconvenience