Wrong billing and poor client service

I've posted on hellopeter.com 2 weeks ago in respect of wrong billing from Vodacom, requested a 3-month reconciliation of my bill. I've paid and payments do not reflect in time. They cannot assist me in my quire and say it is because of another service provider (Metro Fiber) which is contracted with them. I am not contracted with Metro Fibre, I am contracted with Vodacom. Seems Vodacom does noy know their own billing system. They rep**** on the previous post, say they will phone me. NOBODY ever phoned me or tried to solve my problem. This is disturbing. I need a correct bill from them with my over payments shown as credits. But like I say, it seems nobody at Vodacom cares about their clients. They just don't bother.