Wrong Billing and Data Cap means nothing -

Hi there,<br> <br> I have had continuous problems with Vodacom the last few months.<br> I went over my data cap a few months ago as my account was apparently open?<br> Never knew about this and wasn't stated in contract.<br> Anyway that issue was resolved and settlement amount paid.<br> <br> Ever since then though Vodacom has been getting my billing wrong.<br> I have capped all my accounts and phone twice to confirm it was capped.<br> However every month Vodacom is charging me for using data above my cap.<br> I have just been paying this but now this month they want me to pay R656 rand more for using a Gig of data over my cap.<br> <br> I have a cap on this account.<br> the whole point of that is so that you don't go over.<br> I check my Vodacom but it is so faulty and hardly working that I can never check my usage.<br> On top of that i got no alert messages and because its a Ipad i cant receive any smses.<br> <br> I refuse to pay this amount.<br> If I knew I was going to go over I would buy a bundle but having confirmed twice that my account is capped i had confidence it would stop.<br> <br> I am unable to pay this amount.<br> Please can you resolve this as i really cannot afford it.<br> Then Vodacom wonders why I'm cancelling all my contracts ( 4 down to 1 now)