DV
Dylan V
1 reviews | Active since May 2012
14 Feb 2018, 09:21
Wrong billing - AGAIN
@ vodacom. Once again Vodacom employees don't do their job. I shouldn't be surprized because they always mess up my account. I called in last month as I was been double charged for Smart S + line rental. This was for Decembe r & January charges. Now my account is R599/month and not a cent more. Granted if international calls etc are made, I'll pay for it, but dould charges are unacceptable. I have just received my following statement, and NO refund has been credited to my account. I called in and there is NO record apparently. Vodacom employees & Supervisors are ***********. I actually dont know why I decided to stay with Vodacom. Lets see what happens now
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Replies (2)
Vodacom's replyOfficial
14 Feb 2018, 09:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Feb 2018, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Feb 2018, 12:08Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Vodacom's reply14 Feb 2018, 12:08
Official
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,