AK
Anton Kotzè
1 reviews | Active since Sept 2022
06 Oct 2025, 09:57
Wrong billing after upgrade
I have been a customer of Vodacom for many years but every time I upgrade my contract then things are not right. Again it happened that Vodacom add services to my account which I never agreed on. Also when you call them you hold on for more than 15minutes to speak to a consultant. Lets hope after this review that Vodacom will call me and sort out my account which is happening every year - really Vodacom!!!
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Vodacom's replyOfficial
06 Oct 2025, 10:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Oct 2025, 10:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team