WRONG BILLING

Vodacom increased my account unilaterally without giving me the opportunity to accept the increase. I lodged a complaint, and a representative contacted me, stating that they would reduce my WiFi contract’s monthly premium by nearly R100.

However, when my account statement arrived, it was so confusing that even the Fountains Mall branch could not explain it. A staff member there contacted Vodacom, who then confirmed that the account was incorrect and that a revised statement would be issued. The promised corrected statement was never sent, and the following account was even higher than the original agreement.

It appears as though the left hand does not know what the right hand is doing at Vodacom, and that their systems and electronic records are failing them.

I demand that Vodacom correct my account. We all know that they are quick to list customers with credit bureaus and suspend services for non-payment, yet they are unwilling to properly address queries or honour agreements. Icasa can maybe also assist me herewith?