Wrong billing
<p>I upgraded at the start of the month. </p> <p>Now I saw 399 was added to my account and I did not ask for anything else on my account. </p> <p>I phoned the help centre and they send me to the shop I did the upgrade. They say I must phone accounts now they also can't help </p>
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Feb 2017, 14:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2017, 14:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
24 Feb 2017, 20:09Someone called me and when I pic up they put the phone down.
So I still get no help from vodacom.
's update24 Feb 2017, 20:09
Reviewer Update
Someone called me and when I pic up they put the phone down.
So I still get no help from vodacom.
Vodacom's replyOfficial
06 Mar 2017, 15:41As per our telephonic discussion this query has been resolved.
Regards,
R. Maart
Best regards,
Vodacom's reply06 Mar 2017, 15:41
Official
As per our telephonic discussion this query has been resolved.
Regards,
R. Maart
Best regards,