Wrong billing
<p>I've returned the Vodacom phone within the 7 days cooling period as I was not happy with the charges and the phone. For the last 10 months the case has not been attended to. I recently received notices of payments which I have tried to get them sorted and now I just received sms that they've handed this to debt collecters with the reference number i ********** yet this was attended to. </p>
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
16 Nov 2016, 09:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2016, 09:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,