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Bongane B
1 reviews | Active since May 2016
20 May 2016, 05:21
Wrong Billing
<p>In April Vodacom billed me around R6000 for my Samsung Galaxy Tab 2. I hardly used the sim data and I reported this to Vodacom. They told me they will give me a Goodwill gesture of around R8000. It has been more than a month since they told me that and nothing has happened since. I've called the customer care and I was told my sim card was blocked. I've been paying Vodacom every month without any delay but when it's time for them to pay they drag their feet. This is unacceptable.</p>
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Replies (4)
Vodacom's replyOfficial
20 May 2016, 05:31Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2016, 05:31
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
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Bongane B's updateReviewer Update
28 May 2016, 10:43Hi,
I have only received an email from Vodacom and I haven't received an calls thus far.
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Bongane B's update28 May 2016, 10:43
Reviewer Update
Hi,
I have only received an email from Vodacom and I haven't received an calls thus far.
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Bongane B's updateReviewer Update
08 Jun 2016, 08:57My matter hasn't been resolved. I was told that my number is active but I haven't got my money back. This is really dissapointing.
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Bongane B's update08 Jun 2016, 08:57
Reviewer Update
My matter hasn't been resolved. I was told that my number is active but I haven't got my money back. This is really dissapointing.
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Bongane B's updateReviewer Update
14 Jun 2016, 15:35Hi,
Any reply from this?
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Bongane B's update14 Jun 2016, 15:35
Reviewer Update
Hi,
Any reply from this?