Wrong Billing
Wrong billing, all the time. Vodacom officials do not understand to credit payments. They send bills for 2 months in advance without deducting previous payments. It is upsetting, because they are quick to threaten and to collect money, but NO client service whatsoever! I need an updated detailed reconciliation for the past 4 months which reflect the payments that show on my bank account as approved and paid to them!!
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Vodacom's replyOfficial
09 Sept 2024, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2024, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team