HM
Hellen M
1 reviews | Active since Apr 2017
07 Feb 2019, 13:39
WRONG BILLING
I AM VERY DISSAPOINTED WITH VODACOM SERVICE I WAS OFFERED A CONTRACT WHERE I ONLY PAY R90 BUT I AM BILLED CLOSE TO 400 EVERY MONTH AND EXPECTED TO PAY IT IF I DONT MY LINE GET CUT OFF , I HAVE ALREADY PAID UP MY PHONE AND AND THIS IS JUST FOR DATA THAT . I HAVE CALLED THE CALL CENTER AND EVEN WENT TO THE STORE WITH NO LUCK . I AM NOW GOING TO TAKE THIS UP WITH THE LAWYERS BECAUSE VODACOM IS *****ING FROM ME .
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Replies (2)
Vodacom's replyOfficial
07 Feb 2019, 13:56 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HM
Hellen M's updateReviewer Update
08 Feb 2019, 16:29Hi All
a consultant from Vodacom called my husband yesterday and they promised to call back today and they did not . if i do not have this account resolved my Monday COB i am involving our laywer i am disconnected for 3 days because of vodacom not adhering to the contract . i am also going to take this matter with credit ombudsman.
HM
Hellen M's update08 Feb 2019, 16:29
Reviewer Update
Hi All
a consultant from Vodacom called my husband yesterday and they promised to call back today and they did not . if i do not have this account resolved my Monday COB i am involving our laywer i am disconnected for 3 days because of vodacom not adhering to the contract . i am also going to take this matter with credit ombudsman.