QV
Quintin V
1 reviews | Active since Jul 2013
13 Nov 2018, 10:43
Wrong billing
I have upgraded and the amount that I have to pay is more than the contract that I agreed for. I called the call center and they said it is because my contract has not expired yet and need to pay for the extra device after I have asked the sales person 4time at Vodacom about this and he said I won't be paying anything extra, will only pay the contract amount. Are this the way Vodacom teach the sales consultant to lie just to make a sale?
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Replies (3)
Vodacom's replyOfficial
13 Nov 2018, 14:23 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Nov 2018, 14:23
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2018, 10:26 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2018, 10:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
QV
Quintin V's updateReviewer Update
26 Nov 2018, 08:03No Vodacom did not. Said the store manager can sort the issue out but the store manager are just as useless as the call centre. Not happy with the way you lie to make a sale.
QV
Quintin V's update26 Nov 2018, 08:03
Reviewer Update
No Vodacom did not. Said the store manager can sort the issue out but the store manager are just as useless as the call centre. Not happy with the way you lie to make a sale.