1 reviews | Active since Nov 2011
Wrong billing
I HAVE A CONTRACT WITH VODACOM FORTHE ABOVE NR.MY DAUGHTER IS USING THIS NR.LAST YEAR NOV/DEC A CONSULTANT FROM REWARDS DEPARTMENT CALLED SAYING SHE WILLBE GETTING A ROUTER FOR FREE.NO CONFIRMATION OF PERSONAL DETAILS WAS DONE WITH ME THE ACCOUNT HOLDER,THEN THEY SENT HER THE ROUTER.AFTER I SAW THE ROUTER I CALLED THE REWARDS CENTRE OF WHICH I GOT TO A VERY RUDE CONSULTANT WHO TOLD ME MY DAUGHTER IS 18YRS OLD ,BUT THEN I TOLD HER I AM THE ACCOUNT HOLDER AND THEY HAVE NO RIGHT TO MAKE BUSINESS WITH MY DAUGHTER.AN ARRANGEMENT WAS REACHED THAT THEY WILL SEND A COURIER TO COLLECT THE ROUTER.TO DATE IT HAS NOT BEENCOLLECTED.I AM SUPRISED TODAY TO GET THE DEBIT ORDER FROM VODACOM FOR R385.50 WHICH IS WAY ABOVE THAN MY CONTRACTED AMOUNT.THE NR. *** IS NON EXISTENT,AND I TRIED FORMORE THAN AN HOUR TO CALL YOUR CANCELLATION DEPARTMENT AND CUSTOMER WITHOUT ANY ASSISTANCE.<br> 1.I WANT THIS ROUTER TO BE FETCHED .<br> 2.I WANT TO CANCEL MY CONTRACT WITH VODACOM AND WANT NOTHING<br> TO DO WITH THIS COMPANY.PLEASE GIVE ME THE SETTLEMENT AMOUNT ON MY ACCOUNT MINUS THE ROUTER.<br> 3.I WANT MY MONEY BACK AS SOON AS POSSIBLE,THIS IS *****.INEVER GAVE VODACOM ANY RIGHTS TO DEBIT THAT KIND OF MONEY FROM MY ACC
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
