Wrong amount debited

Item: Vodacom
Rating: 1
Author: Mbali E

Hi I have a problem. I am not getting assistance and now my number is even blocked on your call center. I was debited R1114 instead of R199. I have been asking for a refund since the 29th and nothing!!! Now my number is blocked!!!! The number in question is ***.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

06 Oct 2022, 08:25

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Oct 2022, 08:25

Official