AV
Anja V
1 reviews | Active since May 2012
28 Mar 2019, 22:46
Wrong amount charged and deducted again
After seeing the statement for the second time in two month that you have charged us the wrong amount and correcting it in the shop as well as on the phone you deducted the wrong amount again. Not only that but you didnt even charge us the amount that is incorrect on the statement you charged us more. What you are doing is *****. This has to be corrected immediately. And our money you have ****** has to be transferred back to us immediately. Charging us and deducting the wrong amount twice is showing me that you are a ******* company and not training your employees to do their job right. Utterly pathetic!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Mar 2019, 06:39 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Mar 2019, 06:39
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2019, 17:04Dear Anja,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply29 Mar 2019, 17:04
Official
Dear Anja,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,