WRONG ADVISE AND NOW WE PAY

Good day. My father passed away on 23/05/2017. Early June 2017 we went to Vodacom (Matlosana Mall) to cancel my father's account and put my mother's number on my name. They advised that they will not be able to assist us without a Letters of Executorship. We then phoned Customer Care who advised that they also won't be able to assist but that they will put a note on the account that my father passed away and that we are still waiting for the Letters of Executorship. This morning my mother's number got suspended (even though her number was paid up to date). She doesn't get enough pension to also pay my father's number and we thought that Vodacom has put a note on his account and could see that his number was not working anymore. Today we were once again at Vodashop, Flamwood Walk, who advised that we should contact the Legal Department. We have now sent the Death Certificate and Identity Document to them. But now my elderly mother is without a cell phone and if she is in trouble, she won't be able to contact us. They advised that this could take up to 5 days. This is really unacceptable. We want to cancel the whole contract and open a new contract at Cell C. At least then she will have a working cell phone. This is a very trying time for us as this will be our first Christmas without my father and now we have to go through this as well which makes everything even more unpleasant.