WRONG ADVERTISING / UNFAIR BUSINESS PRACTICES

I complained about vodacom regarding a change of contract conditions without me being aware of it, I believe vodacom sales people chase sales and never explain the real core contract terms. My data was halved but the contract is still continuing which is unfair to me. I complained and the complaint was lodged and closed without me being consulted. As a client I am deeply disappointed and won`t be reffering people to this network after the treatment I got. I prefer to speak to a consultant in the hope that they will advice me and inform me of the most important information. Early this year even got a call that I would get a discount for being a loyal customer but insteat I got a punishment.

Vodacom need to teach their consultants on how to communicate, educate them on their services, so that they can be knowledgeable on their stuff.