1 reviews | Active since Apr 2017

16 Apr 2017, 17:27

wrong account number for payment

<p>hi, my debit order was returned I phoned vodacom ********** to get my account nr to do a payment for my debit order returned. The operator gave the wrong acc nr to me on the 8 apr and since then I been struggeling to switch the payment to my sons account. they been receiving sms that their phones will be cut off tomorrow. I phoned everywhere, send e-mails - "they will get back to me" my only reply. the worst for me is that they have taken the 1 May 2017 subs already from the extra money in credit from my account. the last lady i have spoken today ref nr 1- ********** ********** siad it will take between 7-14 days to do the switch. my son went for a upgrade at langeberg mall with no sucess. they cant help him because his account is in arees. my phone nr is ********** 636 and my son ********** 487. nobody wants to help or can take a decicion to help me. my sons need there phones for work and studies. please help, this is now my last resort</p>

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Replies (1)
Vodacom
Vodacom's reply17 Apr 2017, 06:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,