wrong account number for payment
<p>hi, my debit order was returned I phoned vodacom ********** to get my account nr to do a payment for my debit order returned. The operator gave the wrong acc nr to me on the 8 apr and since then I been struggeling to switch the payment to my sons account. they been receiving sms that their phones will be cut off tomorrow. I phoned everywhere, send e-mails - "they will get back to me" my only reply. the worst for me is that they have taken the 1 May 2017 subs already from the extra money in credit from my account. the last lady i have spoken today ref nr 1- ********** ********** siad it will take between 7-14 days to do the switch. my son went for a upgrade at langeberg mall with no sucess. they cant help him because his account is in arees. my phone nr is ********** 636 and my son ********** 487. nobody wants to help or can take a decicion to help me. my sons need there phones for work and studies. please help, this is now my last resort</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
