Wrong account billing

Item: Vodacom
Rating: 1
Author: Phindile S

I only two contracts with Vodacom, but I am being billed for 4 contracts since 2015 and I have tried to resolve this issue but Vodacom have not assisted me. I need my money to be refunded and all this other contracts closed.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

19 Jul 2018, 13:49

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom's reply19 Jul 2018, 13:49

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Wrong account billing

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