Wrong Account and Useless Security Check

Good Morning,<br> <br> For the past 2 weeks I have been in touch with the Vodacom customer service centre with regards to the following :<br> <br> My account permanently says I have 800MB of data, for two weeks now! This is concerning as I will not know when I am running out of data, and I will not pay VC's outrages out of bundle rates!!<br> <br> Secondly, my account is outrageously high because i am getting charged ZAR 250 for my \free promo 1 gig\" ?! I need this fixed immediately! !! <br> <br> Now to the joke of it all!! I have sent Vodacom numerous emails in the last 2 weeks, but on Friday i get a response that they need to \"re-identify\" myself and provide my id number and banking brand!! Right at the bottom of the email they have sent is my original email containing all of this \"security information \"!! This is the stupidest thing i have ever come across! ! How is that security ?!when i can just copy and paste my information from the bottom!!!! <br> Besides, the only reason my security expired is because Vodacom has taken over 2 weeks to resolve my issue!! <br> <br> I want this solved before my next debit order comes off! This is disgusting service!<br> <br> Regards <br> LMH "