1 reviews | Active since Mar 2018
wronfully billed
i bought my sista a tablett in 2015 by 2017 the contract was over but vodacom still debit money from my account,i called them in feb2018 & they said to me it was cancelled.surprisingly at the end of february they still debited me,why?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Keabetswe,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the number would have continued on a month to month basis until a cancellation request is put through, which is what happened in your case.
The billing is correct as the number got converted to prepaid on the 12.02.2018 and the last invoice would have been for February as you would have received the full monthly allocation.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,
Dear Keabetswe,
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused. We thank you for bringing the matter to our attention.
Kindly note that the number would have continued on a month to month basis until a cancellation request is put through, which is what happened in your case.
The billing is correct as the number got converted to prepaid on the 12.02.2018 and the last invoice would have been for February as you would have received the full monthly allocation.
Once again apologies for the inconvenience caused.
Regards,
Vodacom Consumer Website Team
Hafiza Sydow
Best regards,