OS
Oratile S

1 reviews | Active since Mar 2021

08 Dec 2023, 14:40

WOWED BY VODACOM'S FINEST - THANK YOU.

Today this number called me *** and the man said that he was calling from Vodacom and that there is *****ulent activities happening with my number. He said that i must dial *35*1111#. I did that and it said call barring activated. No signal on my sim card. When the above number asked me to confirm card details i became suspicious, he said that he must speak to his manager and he dropped te call. i called Vodacom customer care on 082135 and spoke to ANDRE VAN DER WESTHUIZEN. I explained my story to him and he could probably hear in my voice how stressed i was, and he just said relax, i will sort it out and ANDRE VAN DER WESTHUIZEN, DID IT. As he said that a sim swap was done by someone else. Even gave me precautionary measures too. He was calm, efficient, informative and quick. True asset to Vodacom Customer care #StandingOvation #VodacomsFinestAdvisors

0
Replies (1)
Vodacom
Vodacom's reply11 Dec 2023, 07:45
Official
Dear Customer,
 
We are glad to hear of the service that you received.
 
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
 
Regards
 
Consumer Website Team