WOW....ALMOST A WEEK and only a automated reply that an agent will call back,,,,,I AM STILL WAITING....DISGUSTING CUSTOMER SERVICE, SO I GUESS MY NEXT STEP IS THE OMBUDSMAN...THANK YOU VODACOM FOR YOUR OUTSTANDING SERVICE AND ROBBING THE POOR OF THEIR HAR

Item: Vodacom
Rating: 1
Author: brentin S

WOW....ALMOST A WEEK and only a automated reply that an agent will call back,,,,,I AM STILL WAITING....DISGUSTING CUSTOMER SERVICE, SO I GUESS MY NEXT STEP IS THE OMBUDSMAN...THANK YOU VODACOM FOR YOUR OUTSTANDING SERVICE AND ROBBING THE POOR OF THEIR HARDWORKING MONEY......

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Vodacom's replyOfficial

13 Oct 2020, 06:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Oct 2020, 06:52

Official