CN
Chris N

1 reviews | Active since Dec 2016

01 Dec 2016, 12:45

WOW Vodacom, thanks for not resolving my problem!!

<p>Congratulations to vodacom for being the worst service providor in South Africa. It's probably now 6 weeks (I stopped counting) and probably 10 - 15 phone calls (I stopped counting), a visit to a vodashop at The Glen, probably 7 promises of " we will phone you back Sir", and yet, my problem remains. Not one call back to provide feedback was received. Probably 10 technicians can't figure out why my calls get dropped as soon as I dial out, yet I am able to receive calls. I also can't send and receive whatsapp messages. Surely this a training issue and the guys don't have the know how???I feel at the moment like chances are 100% that this problem is not going to be resolved as the people you talk to don't have the necessary s****s. My next step will be to visit Vodaworld to find out how I can get out of my contract, as logic tells me it is bad business to pay for something that's not working and seems unfixable.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 13:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team