WOW Vodacom

WOW what a company??? We first signed for fibre with Vodacom in May 2020. Where promised fibre by August that same year. Vodacom sent us the Modem for the fibre installation which we received within weeks of signing and very thrilled and exited at the prospect of getting fibre ...... now the sh$%#@t hits the fan. Two plus years later we had to sign another contract and received another Modem and we get connected a few months later, more waiting. Technicians arrive and go but know fibre. (We now have two Modems) later returned 2nd modem to Vodacom Shelly Beach KZN ? After much haggling we finally get connected ???? not without its issues and that’s another story for another day. The installation was not without its issues but where happy to finally get connected. Not one week goes by and we are having to reboot the system on a regular basis .... certainly not normal. We contact the fibre guys and they run the test only to conclude that the modem is faulty, so much so that we had to buy 2 X repeater to get coverage in our house. Frogfoot fibre recommended we contact Vodacom and request a new modem! well now the fun begins, try and log a complaint service call with Vodacom is like trying to contact the Pope directly .... just does not happen. Finally get the Vodacom store in Shelly Beach who have been so helpful in trying to solve our issues, but to no avail. Vodacom just do not respond at all. In the meantime, my security which is linked to the Vodacom Fibre system is suspect because the modem is problematic at the best of times and now unreliable. We are having to reboot the modem on a weekly basis. We travel extensively and when away cannot reboot the system leaving our home exposed. I am really so disappointed in Vodacom. We have multiple contacts with this company and due to their service and network u=issues are forced to sign an additional contract with MTN. WOW what a company

Thank you Vodacom for making my life a misery