1 reviews | Active since Oct 2016

17 Jan 2018, 16:39

Wow Vodacom

Complained about a store recently that does not want to print Proof of Address for me. This is the response I get from Customer Service on Twitter: 'Hi Kurt. You are welcome to visit another branch for assistance in downloading a copy of your invoice.' Really?!

0
Replies (3)
Vodacom
Vodacom's reply18 Jan 2018, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Jan 2018, 15:49
Official

Dear client,

Please accept our apologies for the inconvenience caused.

Your query is being investigated.

Warm regards,

SS

Best regards,

Vodacom
Vodacom's reply23 Jan 2018, 07:38
Official

Dear Kurt,

We thank you for bringing it to our attention.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,