vC
vivian C

1 reviews | Active since Jul 2015

07 Jul 2015, 21:51

wow service

I put a a new sim card on my phone and my phone was automatically locked, as vodacom has activate vodafone protect on my phone. As I was not aware of such service and being a frustrated customer, i went to a vodacom shop and did not get an assistant. I then called the call centre myself, and to my surprise, none of the consultant I spoke to were aware of what I was talking about. After four attempt to get my message across, i requested to spoke to a team leader and I got Mr Menward Majola.<br> <br> He is indeed a team leader, very efficient and he assisted me all through. He kept calling me to make sure that my phone was unlocked and his last call came just before 8pm.<br> I am indeed a very happy customer and yes after today, i will definitely recommend vadacom to family and friends. Thank you Mr Menward Majola for a great service. God bless you and keeping providing such great service each and everyday.

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Replies (1)
Vodacom
Vodacom's reply08 Jul 2015, 08:11
Official
Hello uyi4we,

Thank you very much for taking the time to respond and for the compliment posted.

The compliment will be forwarded to Mr Menward Majola & his line manager.

Regards

Randall October
Vodacom Consumer Website Team