Wow, Im astonished at the pathetic service

I am absolutely astonished at the horrific service Vodacom gives to their clients, and to myself who has been a client since Vodacom's existence. A Mr. Excellent is obviously only excellent in asking security questions.. From there onwards it is all one big mess, not to talk about the terrible English. English is my second language too, but wow, if you can not even understand a easy question as how much will my account be when the contract expires (April), goes beyond me. I was given a amount for early cancellation. I asked for the supervisor, I get put through to a department that already closed for the day. Phone again, all consultants busy. Get a phonecall from Mr. Excellent apologising for \everything he has put me through\" and continues wasting another 10minutes of my time, NOT ANSWERING MY QUESTION. I begged him again to put me through to someone that will be able to answer my question. After holding for another 10 minutes i reach Patricia, to whom I have to explain the reason for my call and my frustration in not getting a simple question answered. During this time Ms. Patricia gave no indication that she is listening to me. Im absolutely astonished at this terrible service!"