WOW!!!!!

Good day,

Trust you are well.

As of the 09th of June 2024 I became a new contract holder with Vodacom and today (2 days later) I wanted to enquire about a pro-rata amount that will be deducted from my bank account. All I wanted to know how much the pro-rata is and when will the debit order for the amount be deducted from my account.

As per the below I was communicating with a consultant via the chat feature on the Vodacom website but apparently, she could not assist me with this simple information. I mean really? I just needed information and the agent referred me to send an email that might a week or I must call into the call center when the agent (Zinhle Patience) could have assisted.

I am starting to think I may have made a mistake with taking a contract with Vodacom!

Thank you for the "amazing" customer service!!!!