DW
Devon W
1 reviews | Active since May 2020
22 Feb 2024, 23:43
Wouldn't touch
Been a customer for over a decade, yet first when I phoned about their rewards system not allowing me to "bank", I barely got assistance because oh the system says this or that. Then a few weeks later while data is off and being connected to a wifi, I start getting messages about depleted data and 30 minutes apart I lost around 800mb while mobile data was off. Once again I phone and again I'm told about the computer saying different things. Way things are going I'll be changing service providers, if issues I am experiencing is not getting addressed because "the system says that, or this"
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Feb 2024, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2024, 18:07 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been in contact with Vodacom on the 22-022024 with regards to your data dispute query and was provided with feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2024, 18:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note our records shows you have been in contact with Vodacom on the 22-022024 with regards to your data dispute query and was provided with feedback. Regards Consumer Website Team
Best regards,
DW
Devon W's updateReviewer Update
27 Feb 2024, 00:01And the answer wasn't satisfactory and nobody gave me a manager when I asked for one
DW
Devon W's update27 Feb 2024, 00:01
Reviewer Update
And the answer wasn't satisfactory and nobody gave me a manager when I asked for one