1 reviews | Active since Jan 2022
Hilariously bad service. Once the fibre was installed no one bothered to indicate that it was completed on their system. For weeks afterwards we were phoned to ask when someone can come install it. Since it wasn't installed according to their system, we also weren't billed for 3 months. If we hadn't contacted them to rectify this error we probably wouldn't have paid anything up to now. In November we app**** for a relocation of the service which we were told will need 30 days to take effect. On 1 Jan 2022 there was no Internet at the new address and we still haven't gotten it up after phoning every other day - spending at least 30 minutes on the phone, mostly on hold. Several service desk consultants have blatantly cut us off saying there is nothing they can do and it must be taken up with the installation tech team (which is the team we dialled in to over the menu options). Others have promised to resolve the issue for us and that they will call us back. Even spoke to the call centre manager on Wednesday 11 Jan and she and the consultant seemed to perform the activation while I was on the line. I was told it would take affect within 24 hours and that she will phone back the following day. Still no call back and no Internet. At this point the only reason why I don't cancel the service is because of the costs involved with cancelling. That's likely how they keep their customers. What a joke.
Best regards,
Best regards,
Best regards,
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.