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PJ
Pieter J

1 reviews | Active since May 2015

15 Nov 2017, 12:54

Would you willingly pay Vodacom R984.85/GB for data?

In 2015 I was invoiced for data by Vodacom as follows:

Cell. No. 798 725 875 Invoice Date Rand Invoice Amount Ex VAT Data Usage (GB) Rate (Rand/GB) 2015/03/03 12 335.85 14.7 839.17 2015/04/03 5712.12 5.8 984.85

The rates invoiced by Vodacom are astronomical. I have been harassed by Vodacom's depth collectors for months to pay my account. The public should be aware of the astronomical rates Vodacom can charge their loyal customers. It is a shame to be ********** like this.

I have been told by from Vodacom's latest depth collector that I will be blacklisted. Never has Vodacom ever given me some detailed billing (data usage (GB) for instance). I had to find it by myself.

0
Replies (3)
Vodacom
Vodacom's reply15 Nov 2017, 12:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply16 Nov 2017, 07:58
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Your query has been addressed and assigned to the relevant supporting team.

Regards,

Vodacom Consumer Website Team

PJ
Pieter J's update12 Mar 2018, 10:15
Reviewer Update
Dear Vodacom, I rep**** to your mail 17/11/2017 where Hafiza ********** requested data from me. To date I have heard nothing about the real questions namely: 1. On 2015/03/03 I was invoiced for R12184.89 for using 14.7 GB, a staggering rate of R828.90 per GB! Do you think this is fair? 2. On 2015/04/03 I was invoiced R5447.23 for using 5.8 GB a even more staggering rate of R939.18 per GB. Both the above is client *******. The above has not been addressed by Vodacom. Yes I cancelled my debit orders because this is ****************! On 2018/01/23 I sent Hafiza a follow up mail pertaining the above mentioned issues. To date I have received no feedback from Vodacom. Please deal with the right issues mentioned above. Your debt collector VVM is harassing me almost on a daily basis. Regards Pieter van Jaarsveld