1 reviews | Active since Oct 2021
Would rather recommend getting a colonoscopy than dealing with the terrible customer service of Vodacom
THE ABSOLUTE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD. I have never been messed around as much as I have with Vodacom. We cancelled the contract for a ****le over two years ago (before moving overseas for a contract) and where promised that it was cancelled- only to find out when we got back that it was never cancelled and we have been charged for the last two year. I spent over an hour on the phone today getting pushed around from pillar to post and no-one can seem to help me let alone CANCEL THE CONTRACT!!! they cant do anything in store(new policy) and the guys on the phone keep dropping the calls after being on hold for 20min and have no idea what they are doing when you eventually get through to someone. We didn't even received any statements while we were away to know that we were still paying hence why it took so long to realize. I WOULD RATHER RECOMMEND GETTING A COLONOSCOPY THAN DEALING THIS WITH VODACOM.
