LP
Lauren P

1 reviews | Active since Oct 2021

04 Oct 2021, 15:47

Would rather recommend getting a colonoscopy than dealing with the terrible customer service of Vodacom

THE ABSOLUTE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD. I have never been messed around as much as I have with Vodacom. We cancelled the contract for a ****le over two years ago (before moving overseas for a contract) and where promised that it was cancelled- only to find out when we got back that it was never cancelled and we have been charged for the last two year. I spent over an hour on the phone today getting pushed around from pillar to post and no-one can seem to help me let alone CANCEL THE CONTRACT!!! they cant do anything in store(new policy) and the guys on the phone keep dropping the calls after being on hold for 20min and have no idea what they are doing when you eventually get through to someone. We didn't even received any statements while we were away to know that we were still paying hence why it took so long to realize. I WOULD RATHER RECOMMEND GETTING A COLONOSCOPY THAN DEALING THIS WITH VODACOM.

0
Replies (1)
Vodacom
Vodacom's reply04 Oct 2021, 16:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team