LG
Lindie G

1 reviews | Active since Apr 2020

04 Dec 2023, 10:18

Would NOT recommend.

I have been a customer with Vodacom for a significant time, and have 3 contracts with them. I took out an additional one on a Black Friday promotion. I was only called regarding the deal around a week later, when Black Friday promotions also ended already. Then I was told I don't pass their security check - which is no problem with 3 other contracts. I can also not be supp**** with a reason WHY, but are suggested to go into store (the nearest one is 1 hour's drive away). I call the store that I always work with, who tells me there is a good chance I won't be able to get the deal because it already expired online. I was in time, by a week, and now this? Sorry, but this is not customer service.

0
Replies (1)
Vodacom
Vodacom's reply04 Dec 2023, 12:11
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team