Would never recomment vodacom ever again

<p>I upgraded my phone to the samsung s7edge in september 2016. When i went to the lenasia branch they were unable to structure a deal for me so i contacted the call center and they were able to do so. I advised the consultant and was very specific in my requirments.i was on the red advantage package, i use to receive 700 free minutes 1.2 gigs data and unlimited sms's and i paid R999.00 for it. With the deal i wanted i advised the consultant that 700 minutes were too much and i dont need that much, i need 250 minutes 1.2 gigs data and a few sms's. in essence i wanted a cheaper package. The consultant told me that as i am a P9 client they would be able to structure the deal for me. he advised me that i would get 250 free anytime minutes 1.2 gigs data and 200 sms's for just over R700.00 a month. I agreed to this </p> <p> </p> <p>I received my statements and i am not receiving 1.2 gigs data a month. I am only getting 250 megs. My free minutes are only to cellphone numbers and not to any other number so now i am beeing billed for calls as well. I logged calls with the call center and the service is shocking they dont understand anything. On my first call to them i logged 2 requests on one reference but only got feedback on one request. According to the second consultant i spoke to, the first consultant that logged reference 1- ********** 668 only logged one query and not 2. I then had to log another request. One for the data that i didnt receive and one for my cals that i am being charged for, new reference 1- ********** 2355. This was logged last week and to date i have not received feedback. I am running out of data so need to carry my tablet as a mobile hotspot just not to get billed data costs. If i do get charged these fees will be reversed as i will not be paying for them. </p> <p> </p> <p>I have not received a new contract explaining anything nor have i been advised by the consultant that i initially spoke to for the upgrade that i will be billed for calls that are not cellphone numbers. the consultant i spoke to when logging a call insisted that i always got charged for 087 numbers on my old contract but when asked her to look at a previous statement of mine she could not answer. What quality of staff are you employing or what training are you giving them. Inorder to get a sale is vodacom starting to lie to clients and give incorrect information?. I have been a loyal client foralmost 10 years but after this i will never use vodacom again. I will be sending a formal complaint to the ombudsmen so that this can be investigated </p> <p> </p> <p>All i asked was for the call i made for the upgrade to be listened to so that the query can be sorted out but no feedback is being received. Please ask yourselfs why when i wanted a cheaper contract would i go for something that costs more then whatni paid for my previous contract. Sort this out or close my contract and take the phone back. I would rather go with another cellphone service provider who cares about customer service and knows how to treat loyal customers. </p> <p> </p> <p>Would never recomment vodacom ever again</p>