WOULD ACTUALLY RATE -1000 STARS

WOULD ACTUALLY RATE 0 STARS!!! I have an account with Vodacom Fibre, and around about August 2020 my family and I moved to a new house. I called Vodacom Customer Care and they told me that they will send me a relocation document to complete, I waited a week and still haven't received the forms. I called back eventually got them, submitted it and all was told it takes 30 days for the whole process. I waited the 30 days nothing happened thereafter, no one called to say "ma'am, this is how far we are with your application" NOTHING. I've called more than 20 times in a span of 2 months ; got 2 service request numbers but nothing tracked with them because i got told the same BS every time i call in ; the money was still deducted from my account even though i was told that it wouldn't whilst they are busy with my relocation ; was told intentionally that i will be reimbursed then got told that i'm liable which i cannot understand HOW DOES ONE PAY FOR A SERVICE THAT THEY AREN'T GETTING ?!?! . October and November flying still nothing from Vodacom ... December I call again asking what the hell is happening get told that they have a backlog and are only now seeing to all the people who submitted relocation requests in September, like ***, I was told it would take 30 days?! And I asked why the money keeps being deducted from my account, then get told "ma'am you should've disputed your account not to get billed" I was so ****ed, these people all spin you the same BS not to give you a service. Then I get a service request number to dispute my account, but at the month still got billed ?! My bank advised me to dispute the debit order on my app, so I did that and no money was deducted from my account. Now I have people from Vodacom telling me I'm behind with my payments, honestly ***, its march now and they telling me I owe them more than what I actually owe them. I'm so ****ed because when I get calls saying I owe money I explain my story to these ladies and then the tell me to call Customer Service, and all that they tell me to do I have done then they put the phone in my ear. I would NEVER recommend Vodacom Fibre to anyone